FAQ

Fat tire electric bikes are fitted with 4.0 inch wide tires. These ”fatter” tires provide you with more comfort, traction and control while riding. Fat tires are ‘go anywhere, anytime tires’. From streetscapes to trails, fat tires boost your riding confidence and abilities. The increase in stability is instantly recognizable when you ride a FattE-Bike.

The electric motor assists you in moving quickly and with ease in all riding environments.

FattE-Bikes was born in Denver, Colorado and is proud to be Denver’s first electric bike manufacturer. Our storefront and manufacturing facility is located at 2596 W Barberry Pl Denver, CO 80204. Come on in for a test ride!

Currently we are growing to more retail partners in Colorado and beyond. Our retail partners locator-page is coming soon!

We're proud to say that FattE-Bikes are built right here in the USA, so you get better quality, performance and personalization.

Our manufacturing headquarters are in Denver, CO. We do the powder coat painting, full assembly, testing, tuning, and complete customization of your ebike.

FattE-Bikes is one of the only electric bike companies in the country to build our bikes in the USA. This gives us higher quality control over our products, enables us to offer more colors and custom options, and we can provide industry leading care and customer support to our FattE-Bike community.

A custom ebike gives you the best electric bike that suits your needs and style. You personalize the styling and colors of your ebike, while specifying certain features and components. We then build and tune your ebike, so you get the best performance possible.

Our custom ebikes are accessibly priced, with equal - often better - components than similarly priced ebikes.

With a custom ebike, you get built-in-the-USA quality and performance, and a fully assembled ebike, so you can ride on day 1.

Powder coating involves spraying a powder pigment onto the frame, rack or fenders. The powder is then baked on. There are no toxic solvents.

Powder coat paint gives your ebike a more durable and beautiful paint finish.

This process enables us to custom paint your ebike, so you can personalize it with your color preferences.

Urethane liquid paints are sprayed on with solvents. This toxic process results in a finish that is more likely to chip and peel over time.

Our FattE-Bikes can be ridden as a class II or class III ebike. You're in control of the speed settings. We configure our electric bikes as class III, so you can get up to 25+mph or so with ease. However, if you prefer it to be class II, then a simple adjustment will cap the top speed at 20mph.

No! Our FattE-Bikes are classified just like a regular bicycle and therefore do not require a special license, insurance or anything else that a scooter or car requires. This also gives electric bikes access to most bike paths and other places that automobiles can’t go. That said, FattE-Bikes recognizes that laws can vary in different municipalities. We recommend checking local regulations before riding. Feel free to reach out to us for additional information.

Most of the time, you will ride your fat tire ebike with pedal assist. That said, a throttle can help you get up to speed faster, help you on hill starts, and help you get out of the way of other vehicles faster. Thus, we consider the throttle an important part of an ebike

We use a half-twist throttle that includes a safety off-switch.

Some companies opt for a thumb throttle, however thumb throttles can quickly wear out your hand and are more difficult to maintain desired speeds.

More importantly, thumb throttles force you to release your 5-finger grip down to a 4-finger grip (since your thumb is now on the throttle). This can cause serious hazards when you hit uneven surfaces or need to make a quick reaction for some reason. If your hand were to slip off, it won't end well.

This is why motorcycles and scooters use twist throttles as well. You maintain a full 5-finger grip at all times, your hand doesn't get tired and you have greater control over your speed.

In order to be classified as a bicycle and not require a license, motors for all our ebikes have a top speed of 20-27 MPH depending on the model. However, it is possible for you to go faster by using your own pedal power.

Our electric bikes are best suited for anyone 5’0 – 6’5. Click on measurement dropdown menu of each ebike model for more specific sizing information.

Our ebikes have a manufacturers suggested weight limit of 285 lbs but heavier riders weighing up to 350 lbs have still fully enjoyed using our bikes. * *Anyone over this weight limit takes full responsibility and if there are any mechanical or bike issues that develop as a result, FattE-Bikes is not to be held liable.

Yes, financing is available from the check-out cart. Learn More About Financing Your Ebike

Average riders can go up to 60+ miles on a single charge, depending on which of the two choices of battery we offer (48v 14.5ah, or 48v 19.2ah). There are a number of factors that influence the range, such as the weight of the rider, the amount of power they choose to use while riding, the terrain they ride such as hills vs flat terrain. All FattE-Bikes come with a battery monitor so you’ll always know when you need to charge your battery.

You can charge your battery anywhere with a standard 110-volt outlet. Depending on the battery size, it takes 4-8 hours to fully charge.

Our batteries are rated to last about 600 full charge / discharge cycles.

We like to say "if you are comfortable, your battery is comfortable". Avoid leaving your battery out overnight in cold weather, or leaving it baking in the sun (like in the trunk of a car on a 100-degree day).

For the most part, care for your battery is simple. You can either charge it inside somewhere or directly on the bike.

When leaving your bike unused for a while, leave some power in it (ideally around 80% capacity) but don't leave it on the charger.

You can recharge your battery after each use or after running it down. It's all based on your preference as many people want the battery at full capacity for the next day, while some people only ride a few miles at a time so they don't need to charge it as frequently.

No, you choose when to engage the motor. It doesn’t matter whether you’re using the PAS (Pedal Assist Sensor) or the throttle - the motor only kicks in when you decide. If you choose not to use the motor, your FattE-Bike will operate just like a conventional bicycle.

Yes! Sign up for our customer referral program for in-store credit for every ebike referral sale through your unique link.
Double your credits by joining the FattE-C VIP!
LEARN MORE

Yes. Publishers and influencers can earn commissions through our affiliate program. LEARN MORE

Yes! Each FattE-Bike comes with a two-year warranty (one year limited warranty on battery). You can review the warranty terms here: Your warranty is contained below. Please be sure to read the warranty in its entirety and
return the Warranty Registration Form located on the last page of this Owner’s Manual. Like
any mechanical device, your FattE-bike and its components are subject to wear and stress.
Different materials and mechanisms wear or fatigue from stress at different rates and have
different life cycles. FattE-Bikes is not responsible for any parts or components that have
exceeded their life cycle.
Scratched, cracks, fraying and discoloration are signs of stress caused fatigue and indicate
that a part is at the end of its useful life and needs to be replaced. While the materials and
workmanship of your FattE-bike or of individual components may be covered by a warranty
for a specific period of time by the manufacturer, this is no guarantee that the product will
last the term of the warranty. Product life is often related to the kind of riding you do and to
the treatment to which you submit your FattE-bike and the standard of maintenance and care
you have for your FattE-bike. This FattE-bike warranty is not meant to suggest that your
FattE-bike cannot be broken or will last forever. It only means that the bicycle is covered
subject to the terms of the warranty.
THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF A DEFECTIVE ITEM AND IS
THE SOLE REMEDY OF THE WARRANTY. NO PARTY IS GRANTED EXPRESS OR IMPLIED
AUTHORITY TO CHANGE OR ANNUL THIS WARRANTY IN ANY MANNER.
1. General Terms & Conditions: Warranty terms and conditions are subject to change without
notice.
Who is Covered: This warranty applies only to the original purchaser of the FattE-bike and is
not transferable to subsequent owners or any other party. FattE-bikes sold under a bulk sales
order may be excluded from this warranty. Please refer to the terms of your bulk sales order for
complete information.
No Coverage for Certain Damage: This warranty is void if your FattE-bike by any of the
following circumstances:
 The FattE-bike is subject to abuse, neglect, or DIY repairs, or improper repair, improper
maintenance, improper care, alteration, modification, an accident or other abnormal
use
 If you use any components not approved by the manufacturer
 The FattE-bike used as a rental bike, demo bike, or part of a security fleet
 If the FattE-bike is used for competitive racing or any kind of stunts like jumping stairs
 If the FattE-bike is rusts or the paint fades due to long exposure to inclemenet weather
or direct sunlight
 Overloading FattE-bike beyond recommended capacity
 Excessive or, improper use, or damage caused by foreign objects
 If you never registered your FattE-bike
 Damages resulting from a collision with a vehicle or other inanimate object, person,
animal, etc.

 Damages resulting from failure to follow instructions for the Use and Warnings as
provided in the Operator's Manual
 Damages related to fire, floods, lightning strikes, zombie apocalypse, or other acts of
God, at the sole discretion of FattE-Bikes
Remedy: During the duration of this warranty, FattE-Bikes, will either repair the FattE-bike
frame, fork, component(s), battery, or motor, or at FattE-Bike’s sole discretion, will replace any
defective FattE-bike or component(s) with the same or equivalent component(s), subject to the
terms provided in this warranty.
Third-party Repairs: Costs for third-party repair or part replacements will not be covered unless
authorized by FattE-Bikes prior to obtaining service.
Shipping & Handling: Shipping and handling fees will apply to all claims made under this
warranty and will be charged to the claimant.
Disclaimer: This is the only FattE-Bikes warranty. Any other warranties including but not limited
to, those implied by law such as warranty of merchantability or fitness for a particular purpose
are disclaimed.
Limitation of Liability: To the maximum extent permitted by law, FattE-Bikes shall not be
responsible for direct, incidental or consequential damages including, without limitation,
damages for personal injury or death, property damage or economic losses whether based on
contract, warranty, negligence, product liability or any other theory.
In no event shall FattE-Bikes be liable for incidental, consequential or punitive damages arising
from use or unavailability of the FattE-bike frame, fork, component(s), battery, or motor in any
manner, including, without limitation, damages for personal injury, property damage, or
economic losses, whether based on contract, warranty, negligence, product liability, or any
other theory. FattE-Bike‘s liability hereunder is expressly limited to the repair or replacement of
your FattE-bike frame, fork, component(s), battery, or motor.
Some states do not allow the exclusion or limitation of damages, so the above limitation or
exclusion may not apply to you. You may also have other rights which vary from state/ province
to state/province.
This warranty covers three separate sections: your FattE-bike frame, fork and components,
the battery, and the motor.
Paint Disclaimer – We pride ourselves in our quality painting, branding and color matching
program. We do however understand there might be a discrepancy. We do not guarantee the
color on the renderings and printouts, however, should you not be satisfied we do offer a
$600 restocking fee.

2. Frame, Fork and Components Warranty: Each FattE-bike comes with a two-year/1,500 mile
limited warranty to protect against defects in materials and workmanship from the date of
purchase. The warranty is limited to two-years or 1,500 miles, whichever occurs first. This
limited warranty gives you specific legal rights. You may have other legal rights which vary from
state to state. This warranty is limited to manufacturing defects only. Manufacturing defects
are considered to be defects in materials or the workmanship with the delivered product(s) and
are subject to the terms of this warranty. This warranty is expressly limited to the replacement
or repair of defective parts at the sole discretion of FattE-Bikes.
What is covered: Covered electric bicycle components include: bell bottom bracket, brakes,
cogset / cassette, controller, crank set, derailleur, LCD display, fork suspensions, fenders, frame,
freewheel, handlebar, hardware, headset, horn, hub, kickstand, LCD, lights, pedals, post,
reflectors, rims, saddle, seat, set, shifter, stem, throttle, wheel and wiring harness.
What is not covered: FattE-bikes are designed for general transportation and recreational use.
They have not been designed to withstand “extreme” riding conditions. This limited warranty
does not cover damage or failure resulting from: neglect, abuse, misuse, stunt riding / jumping
or riding with more people than the bike was designed for. Commercial or retail activities using
the FattE-bike are not covered. This warranty does not cover defects or damage stemming
from: accidents, misuse, wear and tear, operator error, improper assembly, paint damage, rust,
failure to follow manufacturers’ guidelines outlined in the owner’s manual, or stemming from
failure to replace items that are expected to wear out (“Wear Items”), including but not limited
to brakes, chains, and tires and/or similar improper maintenance practices. Damage caused by
alterations, modifications, or installation of components or accessories, are not covered and
will void this warranty. If FattE-Bikes discovers any water damage, your frame, fork and/or
components will not be covered, and you may be charged for any repairs to a water damaged
frame, fork or other components. Any attempt to defeat, over-ride, enhance or otherwise
modify the motor, controller, battery, display, brakes or drive train are not covered and will
void this warranty.
Wear Items: Wear on consumable components defined as: brake pads, tires, tubes, grips,
saddle coverings, cables, chains, chain rings, and cogs are not covered under the terms of the
warranty.
Claims Process: To report a potential warranty claim contact FattE-Bikes at either
support@fattebikes.com or 720-440-2971. We will require pictures or video of the damaged
component. In some situations we might require inspection of the damaged component before
determining eligibility for coverage under the terms of this warranty. You are responsible for all
costs relating to the disassembly and shipping of damaged parts back to FattE-Bikes. If FattE-
Bikes determines that a component is covered under warranty we will either repair or replace
the defective component. FattE-Bikes will also provide assistance in replacing the defective
component. If FattE-Bikes determines parts are not covered under the warranty, you may be
charged for replacement parts and/or labor fees to replace or repair your FattE-bike.

Shipping Damage: Extensive efforts are made to protect your FattE-bike during shipping. Upon
receiving your FattE-bike first take note of any damage to the packing container. If there is
damage notify your delivery driver, and make note of the damage before signing for the
delivery. Take pictures of any damage to the packaging. Next inspect your product(s). Report
any damage to us at either support@fattebikes.com or 720-440-2971. Keep all packaging
material and paperwork until you are done inspecting the product(s). If damage is found the
packing materials maybe required to send the product back to FattE- Bikes. Due to the time
sensitivity around freight damage all claims, including those for missing components must be
made to FattE-Bikes within 30 days. FattE-Bikes will replace any components that have been
damaged during shipping.
3. Battery Warranty: The lithium ion battery, rated for 600 discharge cycles, comes with a one
year limited warranty. This warranty does not cover damage stemming from: normal wear,
power surges, improper charging or maintenance, water damage, or other misuse. We warrant
all of our batteries against manufacturing defects only. Batteries must be maintained according
to your owner’s manual. Failure to follow charging instructions can cause the battery to lose its
ability to recharge and will void this warranty. If this occurs, you will need a new battery. If you
believe your battery is defective, please notify us through the warranty claims process set forth
below to set up a battery warranty exchange. If you drop your FattE-bike or are involved in an
accident and there is structural damage to the FattE-bike, for your safety the FattE-bike needs
to be serviced and the battery must be replaced. Any attempt to defeat, over-ride, enhance or
otherwise modify the charging system, controller, or battery are not covered and will void this
warranty. If FattE-Bikes discovers any water damage, your battery will not be covered, and you
will need to purchase a new one.
All battery warranty claims are subject to a return fee, and you are responsible for shipping
fees to FattE-Bikes and for return shipping fees.
One Year Limited Battery Warranty: FattE-Bikes warrants to the original purchaser that the
battery is free of defects in material and workmanship for 12 months. The defective product
will be replaced or repaired subject to FattE-Bikes discretion. The warranty period for a battery
is calculated from the original FattE-bike purchase date. The original receipt of purchase is
required to establish proof of purchase and warranty date and must be provided to FattE-Bikes
for all warranty claims. The original battery sale receipt must be maintained for any further
claims. All replacement batteries will be warranted for the balance of the original warranty
period.
Return Process and Fees: The cost to perform a battery warranty exchange within the first 12
months after receiving your FattE-bike is $99. This fee is collected prior to us processing the
warranty exchange. Upon receipt of payment, we will send you a return label to send the
battery back to us. You must pay for shipping the battery by ground carrier both to FattE-Bikes
and return shipping to you. If we find a manufacturer defect, we will repair or replace the
battery and refund your $99.

If we find there is. no manufacturer defect; for example, not charging your battery every 2-3
months during non-use, no refund will be offered and you will need to pay the full price for a
replacement battery or pay for labor and parts for a repair. Remember to always charge your
battery every 2-3 months when not in use. Please contact support@fattebikes.com to setup a
Battery exchange.
Maintenance Tips: Please refer to your owner’s manual for complete instructions. Important
steps to remember:
• Please keep battery pack in cool and dry condition, charge under 0-40 degrees C,
discharge under -20-45 degrees C.
• Please use recommended charger, charging time shall not be longer than 12 hours,
standard charging current 0.2C.
• Please charge battery at least 2 hours every three months when you need to store it
for a long time.
• Please handle the battery pack gently to avoid inner components damage
• Do not put battery pack in water, acid alkali, salty liquid or expose to extended heavy
rain.
• Do not put battery pack under high temperature, e.g. heating, close to fire or
extended or severe sun exposure .
• Do not damage, disassemble or short circuit battery pack.
4. Motor Warranty: Your FattE-bike motor comes with a two year/1,500 mile limited warranty.
The warranty is limited to two-years or 1,500 miles, whichever occurs first. This warranty does
not cover damage stemming from: normal wear, power surges, improper usage or
maintenance, water damage, or other misuse. We warrant all of our motors against
manufacturing defects only. Your owner’s manual includes instructions for maintaining your
FattE-bike’s motor. Failure to follow maintenance and use instructions can cause damage to
your FattE-bike’s motor and will void this warranty. If this occurs, you may need a new motor. If
you believe your motor is defective, please notify us through the warranty claims process set
forth below to set up a motor warranty exchange.
All motor warranty claims are subject to a return fee, and you are responsible for shipping
fees to FattE-Bikes and for return shipping fees.

Two Year/1,500 Mile Limited Motor Warranty: FattE-Bikes warrants to the original purchaser
that the motor is free of defects in material and workmanship for 24 months or 1,500 miles,
whichever occurs first. The defective product will be replaced or repaired subject to FattE-Bikes
discretion. The warranty period for a motor is calculated from the original FattE-Bike purchase
date. The original receipt of purchase is required to establish proof of purchase and warranty
date and must be provided to FattE-Bikes for all warranty claims. The original FattE-Bike sale
receipt must be maintained for any further claims. All replacement motors will be warranted
for the balance of the original warranty period. If you drop your FattE-bike or are involved in an

accident and there is structural damage to your FattE-bike, for your safety the FattE-bike needs
to be serviced and the motor must be checked. Any attempt to defeat, over-ride, enhance or
otherwise modify the motor in any way are not covered and will void this warranty. If FattE-
Bikes discovers any water damage, your motor will not be covered, and you will need to
purchase a new one.
Return Process and Fees: The cost to perform a motor warranty exchange within the first 24
months after receiving your FattE-bike is $99. This fee is collected prior to us processing the
warranty exchange. Upon receipt of payment, we will send you a return label to send the motor
and the entire rear wheel back to us. You must pay for shipping the motor and the rear wheel
both to FattE-Bikes and return shipping to you. If we find a manufacturer defect, we will repair
or replace the motor and rear wheel, and refund your $99.
If we find there is no manufacturer defect, no refund will be offered and you will need to pay
the full price for a replacement motor and/or rear wheel or pay for labor and parts for a repair.
Remember to always follow the instructions provided in your user’s manual to maintain your
FattE-bike’s motor and other parts. Please contact support@fattebikes.com to setup a motor
and rear wheel exchange.

Review the warranty claims process HERE

Please note that all bikes are customized with color and frame so if you cancel your order after seven (7) calendar days from purchase, we will charge $250 cancellation fee.

Due to current supply chain issues, we may not always be able to get you the accessories, small parts, or items requested in an order. We reserve the right to substitute or remove any accessories, items, or small parts in your order. We will refund you for any difference between the requested item in the order and the substituted item. Due to the nature of the customization of each bike, we are unable to offer full refunds in the event a requested item, accessory, or part is unavailable.

Return Policy: If a refund request of any FattE-Bikes bike model purchase is made within seven (7) calendar days of said purchase, FattE-Bikes will refund the full amount. If cancellation occurs after 7 calendar days, a $250 cancellation fee will be incurred, unless frames have gone to painting and then an additional $500 will be added to the fee for a total of $750.

Electric bike orders: – Must be returned within 7 days of delivery date – Must have less than 10 miles on the odometer – If item does not need to be shipped, it is still subject to a 10% processing fee – To be eligible for a return, the bike must be unused, free from dirt, dust, and in the same packaging and condition that you received it – Subject to a $250 non-refundable cancellation fee. – Customer pays shipping both waysAccessory/replacement part orders:

No returns after 30 days of receiving the bike To be eligible for a return, the item must be unused, free from dirt, dust, and in the same packaging and condition that you received it Subject to an additional 25% restocking fee if returned 7 days after the delivery date Customer pays shipping both ways Used items:

No returns, unless it falls under the warranty, see warranty details for restrictions Non-returnable items: All merchandise (clothing, hats, etc) Spare batteries Special orders Sale items Gift cards Gifted orders or resales

Before a return is sent, the customer must have written approval of said return from FattE-Bikes. If a customer sends a return without the written consent of FattE-Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.

Please address your return to: FattE-Bikes 2596 W Barberry Pl Denver, CO 80204. If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.

Refunds, Exchanges, and Store Credits Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order. Late or missing refunds: There is often some processing time before a refund is posted. If you’ve checked with your bank and/or credit card company after 7 days and you still have not received your refund yet, please contact us at support@fattebikes.com

Sale Items There are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.

Special Orders Special orders are not returnable. Each special order is made specifically for each customer and are final sales, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.

FattE-Bikes are designed to be able to take into any competent bike shop for regular bike maintenance needs such as tune-ups, brakes, or tire issues.

If you live in the Colorado Front Range area, our shop in Denver provides these services also. If there is an issue with the motor, battery, or LCD, contact FattE-Bikes directly.

FattE-Bikes purchased for pickup from our showroom come 100% assembled and ready to go!

For those requiring shipping only minimal assembly is required of our bikes. You are practically ready to ride right out of the box 5-minutes after unpacking them. No special skills will are needed to complete your FattE-Bike.

BONUS: We design our boxes so you can roll your ebike out of the box - no awkward lifting!

We currently charge a flat $199 for Premium shipping on three of our models: Penalosa, Sgt. Mingo, and Londonderry – to the lower 48 US states. Contact us for shipping rates on electric cargo bikes.

Shipping takes an average of 5-10 business days to arrive.

We can ship to Alaska, Hawaii, or Puerto Rico but higher charges will apply. Please note we cannot yet ship Internationally. Contact support@fattebikes.com for more info.

We ship to physical addresses only - we cannot ship to PO Box addresses.

Our building and processing times are not included in the delivery estimates.

All models shipped out take an average of 5-10 business days (to lower 48 states) to arrive, and delivery is scheduled by the carrier. Someone must be present to accept the package.

Shipping estimates could take longer depending on geographic location or due to unforeseen issues such as extreme weather or freight delays.