FAQ'SFind answers to the most common electric bike questions here. See how our electric bikes are revolutionizing the transportation and leisure industries.
What is an Electric Bike?
Electric bikes are bicycles that have been fitted with an electric motor and a battery. Electric bikes or ebikes have been around for many years but are only just gaining traction in the US now. The motor is controlled by one of two user selected methods. First is via a Pedal Assist Sensor (PAS) that provides power to the bike. The rider selects how much pedal assistance is provided on a scale of 0-5, with 0 being no assist and 5 being the maximum. The second method to control the motor on our FattE’s is with a throttle. This throttle assist allows the rider to effortlessly cruise, even without pedaling. But rest assured ebikes are just like riding a regular bicycle and the motor can only be engaged when the rider chooses.
What is a Fat Tire Bike (Or what is a Fat Tire Electric Bike?)
Where is FattE-Bikes located?
FattE-Bikes was born in Denver, Colorado and is proud to be Denver’s first electric bike manufacturer. Our storefront is located at 888 Federal Blvd. Denver, CO 80204.
Your bikes sound amazing but I don't ride because: I have bad knees, I hate hills, I don't want to go fast, I've never ridden an electric bike before.
Anyone can ride a FattE-Bike since IT’S JUST LIKE RIDING a conventional bike. Joint pain is no longer an issue as our PAS (pedal assist sensor) & throttle system will do as little or as much of the work as you choose, letting you enjoy every moment of your ride. You have complete control of your speed. Best of all…. FattE-Bikes make hills disappear.
Do I need a license or permit?
How fast can a FattE-bike go?
In order to be classified as a bicycle and not require a license, motors for all our ebikes have a top speed of 20-27 MPH depending on the model. However, it is possible for the rider to go faster by only using their own pedal power.
How far can I go on a single charge?
Average riders can go up to 60+ miles on a single charge, depending on which of the 3 choices of battery we offer (48v 14.5ah/17.5ah/20ah). There are a number of factors that influence the range, such as the weight of the rider, the amount of power they choose to use while riding, the terrain they ride such as hills vs flat terrain. Most people do not commute this far and can easily manage their daily riding on a single charge. However, for greater distances we make sure to provide a charger that’s light enough to carry around. Of course all FattE-Bikes come with a battery monitor so you’ll always know when you need to charge your battery.
How long does it take to charge?
How long will the battery last?
Our batteries will last for 2-3+ years with 600 full charge / discharge cycles or about 10,000 miles.
Does it have Regenerative braking?
The short answer is no. For a variety of reasons regenerative braking or ‘regen’ is not very practical or efficient. It uses something called a Direct Drive Motor which has a variety of issues that comes with these types of motors including added weight and resistance. On top of that if you rode the bike on a single charge, you are only realistically going to get back about 5% of the of the overall charge of the battery. So let’s say that you normally get 30 miles per charge on a ride, 5% of that is 1.5 miles – not really much of a gain! Our motors instead carry the more efficient geared hub motor. For much more information on this topic you can go here and here and if you really want to geek out on the math – here.
Does the battery charge while I'm pedaling?
No, but we would love to offer it as soon as it’s possible! This technology is still in its infancy and is far from affordable for most people. Your FattE-Bike can be charged using regular power so even though it doesn’t self charge it’s still one of the most eco-friendly ways to get around. In fact ebikes can average the equivalence of 1,000 miles to the gallon.
Is there a height and weight limit?
At this time our bikes are best suited for anyone 5’1 – 6’5. However we are developing models that are ideal for anyone below 5’2 as well. Those models are available to order anytime! Our bikes have a suggested weight limit of 265 lbs but heavier riders weighing up to 350 lbs have still fully enjoyed using our bikes.*
*Anyone over this weight limit takes full responsibility and if there are any mechanical or bike issues that develop as a result, FattE-Bikes is not to be held liable
Do I have to use the motor?
Do I have to pedal?
Where can I ride?
How and where can I buy a FattE-bike?
For now all FattE-bike sales are handled either in person at our shop in Denver, Colorado, or through our website.
What methods of payments do you accept?
We currently accept all major credit cards. Payments by check or cash must be done in person.
How is a bike delivered after purchase?
Your bike(s) will be ready for pickup from our store or accommodations can be made to deliver it if within a 25 mile radius of our shop in Denver. Your bike will come 100% assembled and ready to go! If you live outside the delivery area we will ship to you and the bike will arrive 99% complete with only some minor assembly required.
Do you ship out of the country?
We currently do not ship internationally but hope to be offer this by the summer of 2021. We can ship to any of the lower 48 states and Alaska or Hawaii. Higher shipping charges will be applied for Alaska & Hawaii shipments.
Do you charge for shipping?
We now charge $149 for Premium shipping on 3 of our models including our Penalosa, Sgt. Mingo, and Londonderry – to the lower 48 US states. All models are shipped out almost fully assembled and take an average of 5-10 business days to arrive. We can ship to Alaska or Hawaii but higher charges will apply. Please note we cannot yet ship Internationally. Please contact [email protected] for more info.
What is your Shipping Policy?
2. Our building and processing times are not included in the shipping delivery estimates.
3. All models shipped out take an average of 5-9 business days (to lower 48 states) to arrive and are typically scheduled for delivery by the carrier. Someone must be present to accept the package.
4. Shipping estimates could take longer depending on geographic location or due to unforeseen issues such as extreme weather or freight delays.
Once I receive my bike, how much assembly is required and does it come with a manual?
FattE-Bikes purchased within the Denver metro area will come 100% assembled and ready to go! For those requiring shipping only minimal assembly is required. No special skills will are needed to complete your FattE-Bike. Very soon, instructions including a ‘How To UnPack your Fatte-Bike’ video will be available on our website. The instructions to use the LCD (or the ‘brains’ of the bike) manual can be downloaded here: LCD Instruction Manual
Where can I get assistance with bike maintenance?
FattE-Bikes are designed to be able to be able to take into any bike shop for regular bike maintenance needs such as tune-ups, brakes, or tire issues. If you live in the Colorado Front Range area, our shop in Denver provides these services also. If there is a mechanical issue with the motor, battery, or LCD then please contact FattE-Bikes directly.
Do the bikes come with a warranty?
Yes! Each FattE-Bike comes with a one-year warranty. For MUCH MORE detail see below (Use your best fast-talking, disclaimer radio voice as you read the next legalese)
Due to COVID related shipping and inventory delays, replacement products may take up to 4-12 additional weeks to be shipped
WARRANTY Each FattE-Bike comes with a one-year limited warranty from the date of purchase. This warranty is provided to only the original consumer purchaser and is non-transferrable. This limited warranty gives you specific legal rights. You may have other legal rights which vary from state to state. From the time of purchase FattE-Bikes will cover manufacturing defects only in your product.
BIKES SOLD WITHOUT ANY WARRANTY: Bikes sold to someone under a different name on the order. Bikes bought in a bulk order with a bulk order discount. Bikes purchased and/or used for a commercial purpose.
What is covered: Covered electric bicycle components include: lithium ion battery, bell bottom bracket, brakes, cogset / cassette, controller, crank set, derailleur, LCD display, fork suspensions, fenders, frame, freewheel, handlebar, hardware, headset, horn, hub, kickstand, LCD, lights, motor, pedals, post, reflectors, rims, saddle, seat, set, shifter, stem, throttle, wheel and wiring harness.
What is not covered: FattE-Bikes are designed for general transportation and recreational use. They have not been designed to withstand “extreme” riding conditions. This limited warranty does not cover damage or failure resulting from: neglect, abuse, misuse, stunt riding / jumping or riding with more people than the bike was designed for. Commercial or retail activities are not covered. The FattE-Bikes limited warranty covers manufacturing defects only. Manufacturing defects are considered to be defects in materials or the workmanship with the delivered product(s) and are subject to the terms of this warranty. This limited warranty is expressly limited to the replacement of defective parts at the sole discretion of FattE-Bikes. This limited warranty does not cover defects or damage stemming from: accidents, misuse, wear and tear, operator error, improper assembly, acts of God, paint damage, rust, failure to follow manufacturers’ guidelines outlined in the owner’s manual, or stemming from improper maintenance. Damage caused by alterations, modifications, or installation of components or accessories, are not covered and will void this warranty. Any attempt to defeat, over-ride, enhance or otherwise modify the motor, controller, battery, display, brakes or drive train are not covered and will void this warranty. FattE-Bikes in not responsible for direct, incidental or consequential damages including, without limitation, damages for personal injury, property damage or economic losses whether based on contract, warranty, negligence, product liability or any other theory. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you.
Wear Items: Wear on consumable components defined as: brake pads, tires, tubes, grips, saddle coverings, cables, chains, chain rings, and cogs are not covered under the terms of the warranty.
Battery Coverage: The lithium ion battery, rated for 500-600 discharge cycles comes with a one year warranty. This warranty does not cover damage stemming from: normal wear, power surges, improper charging or maintenance, water damage, or other misuse.
Claims Process: To report a potential warranty claim contact FattE-Bikes at either [email protected] or 720-440-2971. We will require pictures or video of the damaged component. In some situations we might require inspection of the damaged component before determining eligibility for coverage under the terms of this warranty. The customer is responsible for all costs relating to the disassembly and shipping of damaged parts back to FattE-Bikes. If FattE-Bikes determines that a component is covered under warranty we will either repair or replace the defective component. FattE-Bikes will also provide assistance in replacing the defective component. Costs for third-party repair or part replacements will not be covered unless authorized by FattE-Bikes prior to obtaining service. Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant.
Shipping Damage: Extensive efforts are made to protect your FattE-Bike during shipping. Upon receiving your FattE-Bike first take note of any damage to the packing container. If there is damage notify your delivery driver, and make note of the damage before signing for the delivery. Take pictures of any damage to the packaging. Next inspect your product(s). Report any damage to us at either [email protected] or 720-440-2971. Keep all packaging material and paperwork until you are done inspecting the product(s). If damage is found the packing materials maybe required to send the product back to FattE- Bikes. Due to the time sensitivity around freight damage all claims, including those for missing components must be made to FattE-Bikes within 30 days. FattE-Bikes will replace any components that have been damaged during shipping.
Terms & Conditions: Warranty terms and conditions are subject to change without notice. This is the only FattE-Bikes warranty. Any other warranties including but not limited to, those implied by law such as warranty of merchantability or fitness for a particular purpose are disclaimed.
What is your return policy?
Thank you for your patience and business during these challenging times. Due to COVID-19 Shipping estimates may change. Due to the recent increase in order volume, processing orders on some items may be delayed up to 4-12 weeks or more. We appreciate your patience as our team is getting everything out as fast and as safely as possible. We cannot get your items to you any faster, but we are shipping all items as soon as they are ready.
Please note that all bikes are customized with color and frame so if you cancel your order after seven (7) calendar from purchase, we will charge $250 cancellation fee.
Due to current supply chain issues, we may not always be able to get you the accessories, small parts, or items requested in an order. We reserve the right to substitute or remove any accessories, items, or small parts in your order. We will refund you for any difference between the requested item in the order and the substituted item. Due to the nature of the customization of each bike, we are unable to offer full refunds in the event a requested item, accessory, or part is unavailable.
Return Policy: If a refund request of any FattE-Bikes bike model purchase is made within seven (7) calendar days of said purchase, FattE-Bikes will refund the full amount. If cancellation occurs after 7 calendar days, a $250 cancellation fee will be incurred, unless frames have gone to painting and then an additional $500 will be added to the fee for a total of $750.
Electric bike orders:
– Must be returned within 7 days of delivery date
– Must have less than 10 miles on the odometer
– If item does not need to be shipped, it is still subject to a 10% processing fee
– To be eligible for a return, the bike must be unused, free from dirt, dust, and in the same packaging and condition that you received it
– Subject to a $250 non-refundable cancellation fee.
– Customer pays shipping both waysAccessory/replacement part orders:
- No returns after 30 days of receiving the bike
- To be eligible for a return, the item must be unused, free from dirt, dust, and in the same packaging and condition that you received it
- Subject to an additional 25% restocking fee if returned 7 days after the delivery date
- Customer pays shipping both ways
- No returns, unless it falls under the warranty, see warranty details for restrictions
- All merchandise (clothing, hats, etc)
- Spare batteries
- Special orders
- Sale items
- Gift cards
- Gifted orders or resales
Before a return is sent, the customer must have written approval of said return from FattE-Bikes. If a customer sends a return without the written consent of FattE-Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.
Please address your return to:
888 Federal Blvd. Suite B
Denver, CO 80204
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
Refunds, Exchanges, and Store Credits
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds: There is often some processing time before a refund is posted. If you’ve checked with your bank and/or credit card company after 7 days and you still have not received your refund yet, please contact us at [email protected]
There are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
Unfortunately, special orders are not returnable. Each special order is made specifically for each customer and are final sales, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.